SamSmruti (“SamSmruti”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information and photographs entrusted to us when you use our photo digitisation and related services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how long we retain it.
By using SamSmruti's website, submitting photographs to us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1. About SamSmruti
SamSmruti provides photo scanning and digitisation services, including the conversion of physical photographs into digital files and the delivery of those files through digital or physical storage media.
Our services may involve handling photographs that contain personal information, including images of individuals, family members, friends, events, locations, or other private or personal content.
We treat such materials as confidential and use them only as reasonably necessary to provide the services requested by you.
2. Information We May Collect
Depending on how you use our services, we may collect the following information:
2.1 Customer Information.
This may include:
2.2 Photographs and Digital Files
When you use our digitisation services, you may provide physical photographs, albums, and other photographic materials.
During the digitisation process, we may create digital copies of these materials. Such files may contain images of individuals, family members, children, personal events, documents, locations, or other private information.
These materials are processed solely for the purpose of providing the services requested by you, subject to this Privacy Policy.
2.3 Communication Information
If you communicate with us through telephone, email, WhatsApp, website forms, or other communication channels, we may retain information necessary to manage your enquiry, order, delivery, or customer support request.
3. How We Use Your Information
We may use the information we collect to:
We will not use your photographs or personal information for unrelated purposes without your consent, unless such use is required or permitted by applicable law..
4. Use and Access to Photographs
Your photographs are provided to us for the limited purpose of digitisation and delivery. Video clips provided for limited purpose of concatenating and delivery.
We do not intentionally use customers' photographs for advertising, marketing, promotional material, public display, social media, or commercial purposes without obtaining appropriate permission.
Use of Photographs and Testimonials
With the customer's prior consent by mail or WhatsApp, SamSmruti may use a photograph provided by the customer for the limited purpose of publishing the customer's testimonial on the SamSmruti website.
The customer's photograph will not be used on SamSmruti's social media platforms for promotional or marketing purposes.
The written content or substance of a customer's testimonial may, with the customer's consent, be shared on SamSmruti's social media platforms for promotional purposes, including to create awareness about our services and attract prospective customers.
We will not publish a customer's photograph on social media unless the customer provides separate and specific consent for such use.
Where a testimonial is published, SamSmruti will use only the information and photograph that the customer has voluntarily provided and authorised for publication.
The customer may contact SamSmruti to request withdrawal of consent for future use of their photograph or testimonial. Withdrawal of consent will not affect uses that occurred before the withdrawal, and SamSmruti may not be able to remove copies that have already been shared or reproduced by third parties.
Photographs may be accessed by authorised members of our team where reasonably necessary to:
Access to photographs is limited to what is reasonably necessary for performing the service.
5. Confidentiality
SamSmruti treats customer photographs and personal information as confidential.
We do not sell, rent, or commercially distribute customers' photographs or personal information to third parties.
We will disclose personal information or access to Digital Files only where reasonably necessary to provide the service, where authorised by the customer, or where disclosure is required or permitted by applicable law.
6. Service Providers and Third Parties
We may use selected third-party service providers where necessary to provide our services. These may include:
Where third parties are involved, we aim to share only the information reasonably necessary for them to perform their respective services.
For example, a courier provider may receive your name, address, and telephone number in order to deliver or return your Original Materials.
7. Cloud Storage and Digital File Transfer
Where Digital Files are delivered through cloud storage or a secure download link, the files may temporarily be stored on third-party infrastructure used for file transfer or storage.
We take reasonable steps to use reputable service providers and appropriate security measures.
Customers should be aware that no internet-based transmission or storage system can be guaranteed to be completely secure.
8. WhatsApp and Other Communication Platforms
Where you choose to communicate with us or receive Digital Files through WhatsApp or another third-party communication platform, your use of that platform is also subject to the platform provider's own terms and privacy policy.
SamSmruti does not control the privacy or security practices of third-party communication platforms.
We recommend that customers use appropriate security measures on their own devices and accounts.
9. Payment Information
Where payments are made electronically, payment information may be processed through the applicable payment service provider.
SamSmruti does not intentionally retain complete payment card details such as full card numbers, CVV numbers, or PINs unless specifically required and lawfully permitted for a particular transaction.
Payment-related information may be retained as necessary for accounting, transaction verification, fraud prevention, dispute resolution, and legal or regulatory requirements.
10. Data Security
We take reasonable technical, administrative, and organisational measures to protect personal information and Digital Files against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no method of electronic storage, transmission, or physical handling can be guaranteed to be completely secure.
Customers acknowledge that there are inherent risks associated with transmitting information through the internet, courier services, cloud storage, and other third-party systems.
11. Retention and Deletion of Digital Files
SamSmruti generally retains Digital Files on its systems for 10 days after delivery to the customer.
After this period, Digital Files may be permanently deleted from our servers and systems
Customers are responsible for downloading, checking, and securely backing up their Digital Files within the applicable 10-day period.
Once Digital Files have been deleted, SamSmruti may not be able to recover or reproduce them.
Certain customer information, such as transaction records, invoices, communications, or other business records, may be retained for longer where necessary for legitimate business purposes or where required by applicable law.
12. Physical Photographs and Original Materials
Physical photographs, albums, and other Original Materials will generally remain with SamSmruti only for the period reasonably necessary to complete the agreed services and arrange their return or collection.
Customers are responsible for collecting or arranging the return of their Original Materials within the period specified in our Terms and Conditions.
Where Original Materials remain uncollected beyond the applicable period, we may contact the customer regarding collection or return arrangements.
13. Cookies and Website Information
Our website may use cookies or similar technologies to provide, maintain, secure, and improve website functionality.
Cookies may collect information such as browser type, device information, website usage information, and technical information.
Where required by applicable law, we will provide appropriate choices or notices regarding the use of cookies and similar technologies.
14. Children's Privacy
Our services are primarily intended for adults and organisations.
We do not knowingly seek to collect personal information directly from children without appropriate consent or legal authority.
Because photographs submitted by customers may contain images of children, such photographs will be handled in accordance with the same confidentiality and security principles described in this Privacy Policy.
15. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Requests may be subject to reasonable verification of your identity and any limitations or exceptions under applicable law.
16. Copyright and Ownership of Photographs
You retain ownership and copyright in your photographs unless you have otherwise agreed with the relevant rights holder.
Submitting photographs to SamSmruti does not transfer copyright or ownership of those photographs to us.
We process the photographs only to the extent reasonably necessary to provide the services requested by you.
You are responsible for ensuring that you have the necessary rights and permissions to have the photographs copied, scanned, digitised, stored, and transferred.
17. Data Breach or Security Incident
If we become aware of a security incident involving personal information or Digital Files, we will take reasonable steps to investigate, contain, and address the incident.
Where notification is required by applicable law, we will make the necessary notifications within the applicable legal requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated Privacy Policy will be published on our website with the revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
19. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way SamSmruti handles your personal information, please contact us through the contact details provided on our website.
Website: www.samsmruti.com
Adress:#205, Brigade Grdens, 19 Church Street Bangalore - 560001
Office phone: 080 - 41122580
Mobile:9036119007
Email:services@samsmruti.com
SamSmruti Photo Digitisation Services
20. Acknowledgement
By using SamSmruti's services or submitting photographs or other materials to us, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of your information and materials as described above, subject to applicable law.